Papa John’s Pizza is apologizing after an employee typed a racial slur on a receipt to a customer at one of its New York City locations.

Customer Minhee Cho posted a message on Twitter along with an image of the receipt from a Manhattan location describing her as “lady chinky eyes.”

Several hours later after the message had gone viral, the Louisville, Ky.-based company formally apologized on its Facebook and Twitter pages for Cho’s experience.

The company says the employee was dismissed.

Spokeswoman Tish Muddon told the Louisville Courier-Journal the company was attempting to reach Cho to apologize.

Cho didn’t immediately respond to messages sent by email and Twitter.